Delivery & Returns Policy


Please note we do not deliver on Bank Holidays.

This policy refers to UK mainland deliveries only. We can deliver off shore but it is often by different methods and possibly subject to a surcharge - please contact us for assistance. 

Delivery may attract additional shipping charges for large items to certain countries or geographical locations within the UK. Any additional charges will be charged at cost price plus VAT. If your delivery will attract any additional charges we will get in touch to discuss this with you before processing your order. If you are not happy with any additional charges that your order may incur we can cancel your order and refund you in full.


  1. Once your order has been placed our delivery company will contact to arrange a suitable date for your delivery. This applies to most orders that are delivered by our two man delivery team. For all other orders that are sent out by courier, you will be emailed or texted a tracking reference the day of delivery. Orders dispatched by courier generally include items under 30kg such as bedsides, blanket boxes, lamp tables, coffee tables, nest of tables, console tables, TV units, Hi-Fi cabinets, dining chairs and smaller bookcases. Items dispatched by our two man team (including free room of choice, packaging removal and recycling) generally include dining tables, larger sideboards, display cabinets, larger chests, wardrobes, bed frames and larger bookcases.
  2. All our deliveries will be made within approximately 14 days (in stock orders only). Those orders that are dispatched by courier will be delivered within 48hrs.
  3. Once confirmed, any changes to your agreed order delivery date and time slot must be made by you 48 hours before the date. This is due to our delivery routes and plans being made 48 hours before the chosen date.
  4. If you fail to notify us within the 48 hour window (two working days only) of any change you will be liable for a cancellation and or re-delivery charge, where applicable.
  5. Our delivery company will offer you a 3 hour fixed time slot which is not changeable, if you accept the date for delivery you have to accept the time slot given. Times are between 7am and 9pm, Monday to Friday. Saturday deliveries are available at an extra charge and are subject to postcode.
  6. 24 hours before your delivery date, you will be contacted by our delivery team and given a 3 hour delivery time slot. These time slots are fixed but are subject to traffic and weather conditions. Failure to accept the given time-slot may result in additional charges being applied.
  7. Inspection – Please check your purchase thoroughly on arrival as any goods needing to be returned must be in their original packaging. If you choose to leave your item packaged to be opened at a later date be aware that any damage reported after that may affect your replacement options.
  8. Assembly – item specific, charges vary. Please call for price.
  9. Any cancellation or refund of orders where these additional options have been chosen will not be refunded.
  10. Our pricing and delivery system covers the UK mainland only for non-mainland deliveries there will be a surcharge. Please call our customer service team for a quote for overseas delivery.


Oak Furniture Company 30 day Returns Policy

 Returns Policy

We offer our customers complete peace of mind and satisfaction when purchasing from Oak Furniture Company with a return policy that far exceeds industry standard:

1. If for any reason you wish to return an item, you have up to 30 days to notify us. Please feel free to call our customer service team but we will also require it in writing to  [email protected] and provide your name, order number, and product you wish to return.

2. If you choose to return your purchase please ensure that it is in its original packaging in the original condition it was provided as failure to do so may affect the returns process. If you elected our packaging removal and recycle service, you should inspect the product immediately as we cannot accept the return of any Product unless in its original packaging. If you are at all unsure you wish to keep your purchase please ensure you do not let the delivery company take away any packaging as we cannot offer a full refund unless all items are returned in their original condition and packaging. Failure to do so will result in a reduced amount refunded for your order to compensate for the loss in value to the product by not being packaged and possibly damaged. In such a case we will evaluate the new value of the goods and refund appropriately.

3. For damaged goods, please notify us within 7 days of receipt of the goods, of the damage. You may be asked to supply images of the damage to ensure a smooth exchange/refund/repair process. We reserve the right to repair any item before we exchange it. If you elected our packaging removal and recycle service you must inspect the product immediately as we cannot accept the return of any product unless in its original packaging.

4. Additional charges such as Assembly, Day of choice and Next day delivery cannot be refunded under any circumstances.

5. On receipt of evidence of damage, all refunds will be processed ASAP but it can take up to 30 working days to show in your bank account.

Return condition

Please be aware that unwanted items must not have been used and must be received back in pristine condition so they can be resold. This means that you would be unable to return an item that you have assembled in any way.

Refunds are issued within 30 days of receipt of goods and ONLY after we have inspected them for damage.

If any of your item(s) returned look like they’ve been used or damaged, the item will only sell at a reduced value, in which case you will charged for that loss.

We reserve the right to withhold all or part of your refund if items are returned damaged, all goods returned must be in a perfect and saleable condition with the original packaging intact where applicable. Please ensure the item is really well wrapped with sturdy and impact absorbing material.

Single Parcel Returns Charges

In the unlikely event you would wish to return your product all packaging must be in the exact state it was delivered in ready for carriage, the following charges will be deducted from the refund. In addition if you are unavailable for a pre-agreed collection arranged by us, a carriage charge will be applicable. The carriage for cancellations and returns for mainland UK are as follows:

Small Items: Boxes between 1-29kgs - £30 per box collection charge

Medium Items: Boxes between 30-50kgs - £65 per box collection charge

Large Items: 50.1kgs-120kg at - £90

Extra Large Items: 120.1kgs and above at - £150

Sofas will have a fixed charge of - £100

Please note, if there are multiple items relating to a return (e.g. 1 Table and 4 chairs) we will then need to provide you a specific quote as there may be multiple parcels which will exceed the single parcel charge as stated above. For these instances, please contact us at  [email protected] so we are able to provide you with a quote.

Non-mainland carriage fees will vary on your location.


Any products that you have received with a defect or are received in error from Oak Furniture Company, we will be happy to replace or exchange. Please inform us of any damage within 7 days from date of delivery by email to [email protected] ensuring that you quote your name, address and order reference number. 

All returned goods must be in a full un-used condition.(Excluding the notified fault(s)).
All refunds will be processed within 30 working days of return.
Your statutory rights are not affected.

Returns Address
Oak Furniture Company
Adelaide Mill
Gould Street